We're here to help with any questions about our hand-poured candles, orders, or custom requests
hello@embercandleco.com
(503) 555-2200
Portland, Oregon
By appointment only
We respond to all inquiries within 24 hours
Quick answers to common questions about our products and services
We offer free shipping on orders over $40 within the US. Most orders ship within 1-2 business days and arrive in 3-5 business days via USPS.
We accept returns within 30 days of purchase for unused items in original packaging. Defective items will be replaced or refunded at no cost.
Beautiful gift wrapping is available for $5 per item. We include a handwritten note and elegant packaging perfect for any occasion.
Trim wick to ¼" before each use. Burn for no more than 4 hours at a time. Keep away from drafts and never leave unattended.
We offer custom scent blending and bulk orders for special events. Contact us for pricing and minimum order requirements.
Wholesale pricing is available for retailers. Contact us with your business information for our wholesale catalog and pricing.
When you can reach us and expect responses
Monday - Friday: 9 AM - 6 PM PST
Saturday: 10 AM - 4 PM PST
Sunday: Closed
Orders placed by 2 PM PST ship same day
Weekend orders ship Monday
Holiday shipping may vary
By appointment only
Contact us to schedule
Available weekdays only